IT Support

I. Job Description:

* Role purpose:

  • Provide level 1 support for all IT matters in HN city office.
  • Manage and dupport local IT resource including but not limited to computers, networks, telecom systems, printer & peripherals, door entrance,...
  • Perform maintenance and administration tasks by assigned by the IT Operation team leader
  • Joined in IT projects and other duties as assigned by IT Operation Teamleader/ CIO.

* Key Accountabilities:

  1. IT Support:
  • Provide level 1 support for all IT matters
  • Coach and guide end users for the correct and effective use of the Company's IT resources (hardware and software)
  • Log support requests using IT Service Management system and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department's service level agreement
  • Establish and maintain IT inventory for all IT resources including hardware, software and peripherals
  • Create support documents, user guides and maintain an IT support knowledge base
  1. Technical infrastructure administration
  • Monitor the IT room to ensure physical environment is under the proper condition, all hardware equipment as well as the local system is up and running in the proper condition
  • Install, test and maintain a variety of personal computing and network hardware  and software systems, with local area network and wide area network connections
  • Perform diagnostic test and/or manage to modify or repair desktop hardware, printer, data projectot and other peripherals
  • To apply OS and application software patches and upgrades on a regular basis under IT Administration guidance and request
  • Undertake periodic preventative maintenance/cleaning of IT resources
  • Manage data backup jobs and data recovery and backup TAPEs movement (sending to/getting from offsite storage)

II. Job Requirement:

  • Education: University graduate majoring in IT
  • Other Required License, Professional Qualifications and Certifications
    • Strong knowledge in computer, networking, Window server system & security standard
    • Good skill in MS office (Excel, Word, Outlook, Visio,...)
    • Be highly responsible with confidential matters/reports/data
    • Mindset of IT Helpdesk service, customer oriented
    • Strong motivation for getting customer sastisfactions
    • Desirable Criteria: Holder of any of the following certifications is an advantafe: CCNA, MCSA, MCITP, LPI,...
  • Years of Related Work Experiences: more than 2 years of industry experience
  • Language: Good in English communication (good in verbal & email writing is advantages.)